ItaliaOnline: digitalization of a service directory
The challenge
Home service providers lack visibility and are behind in their digitalization.
Cocolabs supported the first Italian digital company in the digitalization of a directory of 80,000 service providers.
The solution
Italia Online wants to offer home service providers a new and credible way of doing business. The first step in launching a platform is design. For UX, this consists of a face of User Research, analysis and ideation.
In this stage, our expert accompanied Italia Online to establish the wireframes of the platform. This phase allows us to have an idea of the future marketplace and the experience that users will have on it.
Boost the visibility of the 80,000 sellers in the network by allowing them to offer their services on a marketplace dedicated to home services.
Fonctionnalités
A powerful search algorithm that takes into account a dozen of criteria.
The platform complies with the latest RGPD standards.
The marketplace is SEO optimized.
Rich provider listings.
A decision tree to match in a relevant way offerer and applicant.
Connexion with SSO.
The process of verifying the identity of a merchant.
The service provider can choose to display their geolocation precisely
Product Manager
I rate Cocolabs 10/10. I appreciate that they recommend native solutions to mitigate the business added value developments
Project manager
We had very good internal and external feedbacks about the product, even from people that are internally known as difficult to satisfy
Product Owner
We appreciate the work done together: good results, good application of agile methodology, good prioritization from both sides
Innovation Manager
Cocolabs has been very flexible and unbelievably reactive to our changing needs and strict requirements. They are also a pleasure to work with. From the first days of the project, they became team members more than just an external services provider.
Project Manager
Thank you to the whole team for being so reactive.
It’s a pleasure working with you.
They trust us
We support over 150 customers in their digital transformation
Our B2C Marketplace case studies
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